"Frank have been a pleasure to work with on the re-development of our public facing website. From our first interactions during the procurement exercise, to the scoping, development, building, testing and final learning-review, the team gave us confidence throughout.
Our project needed to address a wide range of needs from content to security, and Frank colleagues were able to delicately steer us through unknown waters towards a website which really exceeds our expectations. They were more than happy to add suggestions and perspectives at every point on the journey, based on their wide experience working with similar organisations.
Particular thanks to Siobhan who was our key contact throughout.
We are very happy to recommend Frank as a customer and outcome-focussed organisation.”
- Julian Feasby - Director for People
- Jen Hartley-Bond - Associate Director of Communications and Engagement
"Frank have been a pleasure to work with, the team that have developed our new trust and sexual health websites have been exceptionally responsive and have always delivered to the highest possible standard.
We couldn’t be happier with the final product. Our specification was not lacking in complexity and came with relatively tight timeframes, but the team at Frank hit the mark on every level and they have felt like a genuine partner throughout the process."
Dominic Mundy, Head of Communications
Just to say Mike, Umesh and Nayem are FANTASTIC and Holly and Steph are fab too on website support.
It was so lovely to work with the Frank team on the development of our staff intranet last year and now the public facing site.
Thanks also to the rest of the team, including Jason and Jamie."
Jane Rogers, Head of Communications and Marketing, CNWL NHS Foundation Trust
"Huge thanks to the team at Frank for their excellent work with our new public-facing site which has received a number of positive comments!
With the development and launch occurring during the pandemic, it has been brilliant to work with a team that continued to be responsive and supportive, allowing us to launch exactly on the date we had planned.
Holly and Steph have been fantastic throughout, and I wouldn’t hesitate to work with them again. They were understanding and very responsive, providing support at each step which led to the successful launch of the website.
The guidance and training in using the Content Management System were particularly useful – following the session with Holly we have been able to use the system easily and couldn’t imagine going back to the old CMS!
Particular thanks for Jason for always having the time to pick up the phone, and thanks to everyone who was involved. It was great working with you and look forward to continue working with the team going forwards."
Lauren Jayne Evans, Service Support Manager
This has proven to be particularly true during the coronavirus outbreak where we urgently had to restructure and change webpages on our existing websites and launch several new websites too for Talking Therapies. This was no mean feat as it included quoting, scoping and delivering a new website for a major new service in just four days!
The team always have such a positive attitude and just knuckle down to the task at hand; in such a professional way.
Always able to meet the deadlines we set them and still make sure we deliver the latest accessibility features and tried and tested functionality.
The best developers we’ve had - by far!"
Jane Rogers, Head of Communications and Marketing
I have very little IT experience and had no experience at all at the start of this process in designing a website. From the very beginning of the process meeting with Jason, talking about what it was that was wanted for the Lincolnshire End of Life Care website my journey with Frank has been a very positive experience.
Jason came back very quickly with the quotes and was able to discuss the budget and what was needed. Then meeting Mike and his team to begin the build, always so friendly and helpful but above all so extremely patient. You were always there to help, you adapted your language to help me (the novice I am) to understand what you needed from me and explain what you were going to do. You listened, went away and created an easy to use website for me to be able to add the content required. The front end of the website looks amazing and all the teams so far that have seen it have been so impressed with how easy it is for them to use and find the valuable resources that this website will provide our clinicians. It will also be an area our general public will be able to access and give them advice and links all in one place.
You have all been a professional, supportive and friendly team that have done an incredible job building our new website.
- Sally Finch, End of Life Care Lincolnshire
They’re very knowledgeable and always informed us of the best possible options for our budget.
They turned around the website quite quickly with the tight deadlines we had.
So far we’ve had great feedback on the website – it is very responsive, has a clean layout, meets accessibility standards and is easy to navigate.
Massive thanks to the entire Frank team."
- Alisha Nurse
Communications Manager – Grenfell Health and Wellbeing Service
From start to finish it has been a positive and engaging experience. We have learned a great deal and benefited from the team’s patience and consideration in ensuring we understand and are involved in the whole process.
The project has clearly be expertly managed and executed which has allowed a sense of ease and confidence even when working to very tight deadlines. We have greatly appreciated the flexibility and generosity of the team when we have made requests rather ‘last minute’ or pushing the limits of scope! They have remained very human and compassionate in connecting to this important project, helping us think through issues of accessibility and appeal.
To top it all off, they are all very lovely people! We can’t reccomend Frank highly enough and wouldn’t hesitate in engaging them again in the future. Thank you all!"
Dr. Helen Winter, South London and Maudsley NHS Foundation Trust/South East London Integrated Care System
"I can’t speak highly enough of the team at Frank. Alex, Mike, Siobhan and the entire team walked us through every part of the process with incredible patience and understanding, despite the disruption caused by Covid which meant our attention was often diverted from the project.
Their professional but friendly approach really helped to reduce the stress of migrating from ancient systems to a modern CMS and the team was always looking for ways to make our lives easier. Mike managed to make what I’m sure was a circus of activity behind the scenes feel calm and completely in control.
The CMS itself is very intuitive and has made the admin of both website and extranet a hundred times easier. The team’s focus on user experience and accessibility, and their significant experience in the NHS, was also invaluable.
It's rare to find a digital partner who actually invest in the project almost as much as you.
Frank is a Northern powerhouse, but with heart."
Matt Barnfield, Hounslow and Richmond Community Healthcare NHS Trust
"We had a great experience working with Frank on our new Trust website. It can feel really daunting creating a new website, especially if it’s a large site with content added over many years but the team at Frank guided us through it seamlessly.
From the initial scoping and ideas, through to colleague and service user focus groups and the site build starting, the process was professional and well managed. Their project management is efficient and we were kept up to date each step of the way which was essential for reporting back to senior colleagues. Our (many) questions were always promptly answered and any ideas we had explored and solutions agreed.
The team offered real patience and flexibility with the project which we are extremely grateful for.
Their vast NHS experience means they are already familiar with lots of our requests which saves time and complications. The support team are approachable and respond quickly and we are assured that if an urgent or emergency situation arose we could rely on them.
- Becky Taylor-Rossall, Communications Manager
"We worked with Frank to modernise The Life Rooms website and increase accessibility.
They have fantastic technical experience and were able to use examples from other sites they’ve worked on to explain how various functions work, which made pitching our plans to service users, staff and partners even easier. From the first call with Alex, right through to go live with Siobhan and Cameron, we knew we were in safe hands. Every part of this project was planned out meticulously, which took away any unnecessary stress, particularly as we had our own detailed to-do list with clear deadlines assigned.
All our contacts at Frank have been a pleasure to work with, which made the whole process enjoyable. We are extremely happy with how the new Life Rooms website turned out and their continuing support.
I wouldn’t hesitate to recommend their services to other organisations."
- Rebecca Kelly, Communications and Engagement Officer at The Life Rooms
"From the beginning of the project, Frank Health interpreted the brief for our public website perfectly, incorporating the new NHS branding guidelines into a visually simple design that is both eye-catching and functional.
From presentation of initial design concepts, through development, to delivery of our finished website the project has been very professionally run. We had named contacts within Frank Health at all stages of the project. Milestones were agreed at the beginning of the project and there was regular contact between LCHS and Frank Health which provided reassurance that the project was progressing on time.
Once the development work had been completed, the website was placed onto a demo server which allowed us to populate the content before the website went live. It was obvious from the outset that Frank Health is experienced in working with NHS clients, the design and content management of the site work perfectly for a NHS trust.
I was impressed from start to finish with the professionalism, responsiveness and value for money throughout the entire project. Having supplied a sitemap to Frank Health and content for 20 pages, I assumed that only those 20 pages would have been created, but the developers created all the pages from our original sitemap to enable quick and easy content population.
Working with Frank Health on our new public website has been an absolute pleasure and I look forward to working with them again in the future."
Steve Knight, Communications Officer
"Working on a complex project such as a new website for the trust with the added complication of three microsites and secure login area seemed like a daunting task. However, thanks to support from Frank, the project ran smoothly and I felt reassured throughout the process that we were working together to build a website that would meet all of our requirements.
I found the project team very responsive, helpful and accommodating. If the solution we needed wasn’t available ‘out of the box’ we would discuss how to achieve what we need while being mindful of the project budget.
I would have no reservations about recommending Frank. They understand the NHS and all the peculiarities that may come as a result of working for the public sector. Most of all they are a pleasure to work with."
Agnieszka Zychowicz, Communications Officer
"From the start, everyone at Frank was knowledgeable, creative, enthusiastic and most importantly, they listened! They made time for face to face meetings and discussions, scheduled in training and ‘show and tells’ around us and were patient with all of our queries and requests.
Nothing was ever too much trouble, and they were always more than happy to come up with creative solutions to any weird and wonderful idea or problem we had. Throughout the project there were tweaks and changes and if we ever encountered any issues, they were on board to help us fix them ASAP.
The final products are exactly what we wanted – we now have a modern, user friendly, accessible and informative website; and a functional, fun extranet which is mobile/tablet friendly and includes an intuitive search function. We’d recommend the team at Frank to anyone – down to earth, funny and they know their stuff."
Hilary Robinson, Head of marketing and communications
Visit the website
“We worked alongside Frank to deliver two major strategic objectives, a newly designed website and extranet, for our expanding organisation. They were given a much shorter deadline than I’m sure they would have liked but delivered on time and were both enthusiastic and professional throughout the process.
They showed great technical expertise and we were especially impressed with the project management skills they displayed, keeping two difficult projects on track by holding us to account for the information they needed to deliver.
Despite the stress of the pressing deadlines, they remained personable and approachable at all times and I would have no hesitation in recommending their services to other organisations.”
- Myles Hodgson, Media Manager, Mersey Care NHS Foundation Trust
- Brad King, NAViGO Care
"Thank you to you and the team for your support, we're really pleased that the new site has gone live and we've had some lovely positive comments from people.
We look forward to continuing working with you all."
- Kristina Parker, NAViGO Care
"At the beginning of 2020, our Trust was in the middle of a project with Frank to develop and launch a new staff extranet, but then along came Covid-19.
As an NHS provider, our priorities changed and we could no longer focus on the extranet. When we put the project on hold, the team at Frank was very patient, understanding and really supportive. The team was also there for us when we could restart the project later in the year.
We can’t thank the team at Frank enough, but especially Siobhan, Umesh and Nayem who were so approachable and no question was off limits. The team was always on hand to help and to give us any guidance and advice we needed.
The CMS is very user-friendly and Frank supplied our team with training and a suite of training videos to refer to if needed.
Our staff can now access all the information and tools they need to do their jobs from wherever they are and on their own devices meaning they feel more connected to their organisation and to each other.
‘StaffZone’ has received so much positive feedback from our Chief Executive, senior leaders and our staff.
Overall, the site is just fantastic. We are so pleased with the final result.
Thank you so much for making our working life so much easier during these busy times!"
Joanne Moore, Digital Communications Officer
NWBH NHS Foundation Trust
"After having such a positive experience with Frank when they worked with us to design our external facing site, it was a no-brainer to ask them to help us get our new intranet up and running.
From drafting the original design ideas to the day of the launch, the whole team at Frank have been fantastic at designing an intuitive content management system for a large number of users, overcoming any hurdles (no matter how small), and ultimately creating a brilliant site which is incredibly easy to use and accessible from all devices.
And the great service from Frank doesn’t stop there. Through their support packages, they not only quickly respond and correct any issues that come up during the day to day running of the site, they also constantly look at how they can improve the site so you can maximise your user’s experience.
What a brilliant team and product – can’t praise them highly enough!"
Peter Thomas, Communications, Pennine Care NHS Foundation Trust
This has largely been down to how easy it’s been to work with the team and their regular, thorough meetings, calls and action plans at each stage.
They’ve offered professional advice and opinion when we’ve needed it, they’ve taken on board all our feedback (regardless of how pedantic), and any issues, bugs or errors have been minimal throughout.
I’m sure you’ll agree the site looks fresh, modern, professional and easy to navigate. All of our admins appreciate the really simple and intuitive content management system that helps us keep everything up to date quickly and easily."
Daniel Love, Digital Communications Officer
“From the very start of the project, even before the contract was awarded, Frank were great to work with. They were approachable, honest and clear, both in terms of what they could and could not do and what they needed from us to achieve our goals for the new site.
Inevitable delays meant they were given a much shorter deadline than I’m sure they would have liked but they delivered on time and were both enthusiastic and professional throughout the process.
They showed great technical expertise and we were especially impressed with their project management skills, holding us to account for the information they needed to deliver. Their work and approach to the various user groups and stakeholders we worked with was also extremely professional, ensuring feedback was not only gained but also taken on board and used wisely where possible. The confidence this gave us and our wider colleagues was vital in helping us remain focussed and moving forward.
Despite the stress of the pressing deadlines, they remained personable and approachable at all times and I would have no hesitation in recommending their services to other organisations.”
Media and Communications Manager
Southern Health NHS Foundation Trust
"A big thank you to Frank for our new Staff Portal. All the team, but especially project lead Mike and developer Umesh have been top notch.
Responsive, helpful, informative, constantly guiding and steering us in the right direction. No question has been too stupid to ask (particularly important for me as an older and less technically minded member of the comms team!) and for that I am very grateful.
The new site has involved an enormous amount of work from both ourselves and Frank and the partnership approach to this is something I would highly recommend. Our new Staff Portal is well designed, with a fresh look and innovative features.
Within minutes of the site going live I’d already had a ringing endorsement from a member of staff who’d hopped on for a quick look around and I’m expecting more of the same when we demo the site to staff this week.
Frank have been a supportive partner throughout this 4-5 month project and enabled it to be delivered on time and to spec. Bravo Frank! I shall be recommending you to others!"
- Paula Quigley, Communications, Southern Health
Frank have been great to work with. The team have been supportive, proactive and responsive throughout our website redevelopment project. Right from the start, it felt more like a collaboration than the traditional client/supplier relationship.
We're really pleased with the new website and early feedback from users suggest they are too.
Thanks to all the team at Frank.
Director of Communications
Sussex Partnership NHS Foundation Trust
The team’s patience and expertise were critical in delivering the site we wanted to a tight schedule despite a national pandemic.
We look forward to our continuing relationship and collaboration.”
Henrietta Joy, Director of Communications & Strategy
"We approached Frank with a very ambitious concept. What stood out from the tender process was that Alex, Jamie and Mike interpreted the brief for our public website perfectly, and fuelled our enthusiasm with real solutions.
Our first meeting further showed us that we were in good hands, it was clear that Frank had extensive experience of working within the public sector and they understood the needs that we would have, even before we had fully articulated them ourselves.
They have been a pleasure to work with, accompanying and guiding us smoothly through the phases of our build. I can honestly say that Frank have gone above and beyond our expectations and have had a massive impact on our ability to reach the public and to spread our message to prevent suicide across the nation.
The Content Management System that Frank used with us is really powerful and dynamic, but also easy to use. The tools allow us to manage the content real time, with a small team, and as a result we can be responsive in a matter of minutes not days.
We are extremely happy with the website and micro-site developed by Frank, and we have been impressed by how knowledgeable and insightful they have been in supporting us to make informed decisions. Although our initial ambitions were very high, and the deadlines were tight we delivered on time and with first class products every time.
We at the ZSA would like to give special thanks to Siobhan, who really made the experience feel bespoke and grounded everything in our core mission and values.
We actively recommend Frank within our networks and would happily take any queries by anyone on the fence, by sharing our experience."
Lewis Smith-Connell, Project Manager