Connecting with your users, staff, and partners - with our experience working with NHS and care organisations, we’ve got a real understanding of how to make those connections count.

User at stakeholder engagement session answering questions on mobile phone screenOur user engagement is tailored to meet the needs of your organisation - taking into account feedback you've already received and questions you want answered.  Activities can include:

  • Fun, interactive sessions: We use voting software to make user sessions engaging and insightful - helping to give everyone a voice
  • Stakeholder interviews: We host conversations with your senior managers to gather strategic insights in a relaxed, open manner
  • Quick & easy digital surveys: We create digital surveys to hear from a wide range of users and get their feedback
  • Creating personas: We can develop "personas" that tell the stories of your users, guiding our design and testing
  • Helpful reports: After gathering all the feedback, we can provide you with a summary report packed with practical recommendations to help you make the best decisions

  • Understand your users: We help you get to know your users, so you can make sure your website meets their needs
  • Design that works: With real feedback, your site’s content, navigation, and design will work better for everyone
  • Happy users: When people feel like their voices are heard, they’re more likely to use and support your website
  • Better ROI: With the right design based on real needs, users will keep coming back and you'll see a return on investment because you'll have met your goals

  • A warm, friendly approach: We make sure everyone feels comfortable and valued, so all voices are heard in the most welcoming way
  • Experienced & understanding: With our team’s NHS experience, we know how to connect with healthcare professionals, patients, and stakeholders in a way that feels natural and respectful
  • With you every step: We’ll be with you the whole way, guiding you through each step so you know exactly what to do and when to do it