At Frank we understand how important it is to effectively engage with your users, staff and partners. Our process ensures everyone gets a voice, the emphasis is on listening. Our experience of working with health and care organisations gives us unique insight into how to interact with your key stakeholders.
Key Features
- Engagement methods such as:
- Virtual and face to face user sessions using interactive software
- Telephone interviews with key stakeholders
- Digital surveys for broad user engagement
- Development of "personas" - user stories used for design and testing
- Summary report with detailed recommendations to support client decision making
Benefits
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Develops a clear understanding of your users and their requirements
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Content, user navigation and design are informed by their needs
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Users are engaged and more supportive of the product
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Improved return on investment, as business case objectives are met
Advantages
- Sensitive, friendly, and accessible approach, ensuring all voices are heard
- Led by highly qualified staff who have senior NHS experience, including facilitating conferences for health and care professionals, patients, and other public interest stakeholders