Frank Design Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://frankltd.co.uk/ (the "Site") or when you sign up to receive our email updates.

We are committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement. 


Privacy policy

Data collection

We may collect and process the following data about you:

  • Name
  • Email address
  • Phone number

We collect this data via our online Contact Us form.

Data usage

We use the information we collect from you to respond to your enquiry.  Should you also opt-in to receive our marketing information, we may share information about our business with you. This could include sharing latest technological updates and information about accessibility and security standards.

Data sharing

We will never share your data with any third parties.

Data storage

Your data is stored on UK servers.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of responding to enquiries and maintaining business communication. Typically, we retain contact form submissions for up to 24 months.

User rights

Users can make a request to Frank at any time to view the data we hold or request it to be deleted.

Security measures

Information is encrypted in our database and subject to rights-only access.

Compliance

We comply with GDPR and the UK Data Protection Act 2018.