Our support service is all about making sure you get the most out of your website - keeping it fresh, secure, and running smoothly. We’re here to support you every step of the way.
- Stay safe and secure: We take website security seriously. We’ll help protect your site from threats, keep it safe with regular updates, and offer tips to keep things safe
- Always running smoothly: We monitor things like hosting, loading speeds, and domain renewals to make sure your site’s always up and running
- Here when you need it: We have a team of developers on Support duty every day who quickly work through scheduled requests. Urgent fixes always come first, of course
- Personal support you can count on: With our personal support desk, you’ll always be in contact with the same people who know your site inside and out
- Changing things up? We’ve got you: Whether it’s a new idea, a process shift, or staff changes - we’re here to support you with updates, training, or anything else you need
- Need extra help? No problem: If your team’s a bit stretched, we can help out by updating your site’s content so you don’t have to worry about it
- Loads of helpful resources: As part of your support package, you get access to helpful tools like our Accessible Content Guide, training videos and CMS guides to keep improving your site
- More value from your website: Regular maintenance keeps your website running smoothly, making sure you’re getting the most out of your investment
- Happy, stress-free staff: With our support, your team will feel at ease knowing they can always reach out for help when needed
- Engaged users: A well-maintained site means a happy, engaged audience. When your website works well, users keep coming back
At Frank, we’re here for the long haul, always ready to keep your website running smoothly and looking great.
Feedback
We regularly receive positive feedback about our personal, responsive Support service. Here’s just a few examples:
"I wanted to take a moment to express my heartfelt gratitude for the incredible support your team at Frank has provided us over the past five years or so.
Your team stands out among our many external providers for their exceptional behaviour, responsiveness, expertise, and communication with our teams at UCLH. Whether it's long-term projects, development tasks, or quick fixes, the consistency in service has been remarkable, even with staff changes over the years.
Our roles here are incredibly busy, and we have a small team to manage everything. The support from Frank is crucial in helping us achieve our goals in our NHS roles.
Please pass on our sincere thanks to your team. Their outstanding service makes our lives much easier, and we truly appreciate it."
Warren O'Brien | Digital Communications Manager
University College London Hospitals NHS Foundation Trust
"I feel compelled to email because we have made a few requests of your support team recently.
It has not been anything extraordinary: they are small(ish) requests and all work has been captured within our contracted support hours, but Katy and Holly have been responsive, helpful and clear with both their guidance and actioning the requests.
I just wanted to say thank you to the team – it really helps to make a difference for both our patients and staff here at Royal Papworth Hospital NHS Foundation Trust."
Sam Edwards | Head of Communications
Royal Papworth Hospital NHS Foundation Trust
"Thanks Holly, as always. I probably don’t say this enough but you and the whole support team at Frank are continuously excellent, conscientious and clear. You’re a real asset and we deeply appreciate the help and the work you do for our organisation."
Ben Thompson | Digital Communications Manager
NHS West Yorkshire Integrated Care Board