Our support service is all about making sure you get the most out of your website - keeping it fresh, secure, and running smoothly. We’re here to support you every step of the way.

  • Stay safe and secure: We take website security seriously. We’ll help protect your site from threats, keep it safe with regular updates, and offer tips to keep things safe
  • Always running smoothly: We monitor things like hosting, loading speeds, and domain renewals to make sure your site’s always up and running
  • Here when you need it: We have a team of developers on Support duty every day who quickly work through scheduled requests. Urgent fixes always come first, of course
  • Personal support you can count on: With our personal support desk, you’ll always be in contact with the same people who know your site inside and out
  • Changing things up? We’ve got you: Whether it’s a new idea, a process shift, or staff changes - we’re here to support you with updates, training, or anything else you need
  • Need extra help? No problem: If your team’s a bit stretched, we can help out by updating your site’s content so you don’t have to worry about it
  • Loads of helpful resources: As part of your support package, you get access to helpful tools like our Accessible Content Guide, training videos and CMS guides to keep improving your site

  • More value from your website: Regular maintenance keeps your website running smoothly, making sure you’re getting the most out of your investment
  • Happy, stress-free staff: With our support, your team will feel at ease knowing they can always reach out for help when needed
  • Engaged users: A well-maintained site means a happy, engaged audience. When your website works well, users keep coming back

At Frank, we’re here for the long haul, always ready to keep your website running smoothly and looking great.

Feedback

We regularly receive positive feedback about our personal, responsive Support service. Here’s just a few examples: