Keeping Well and Talking Therapies Microsites - Central and North West London NHS Foundation Trust
"I’m so glad we discovered Frank. They’re a fabulous team.
This has proven to be particularly true during the coronavirus outbreak where we urgently had to restructure and change webpages on our existing websites and launch several new websites too for Talking Therapies. This was no mean feat as it included quoting, scoping and delivering a new website for a major new service in just four days!
The team always have such a positive attitude and just knuckle down to the task at hand; in such a professional way.
Always able to meet the deadlines we set them and still make sure we deliver the latest accessibility features and tried and tested functionality.
The best developers we’ve had - by far!"
- Jane Rogers, Head of Communications and Marketing
Central and North West London NHS Foundation Trust
Just to say Mike, Umesh and Nayem are FANTASTIC and Holly and Steph are fab too on website support.
It was so lovely to work with the Frank team on the development of our staff intranet last year and now the public facing site.
Thanks also to the rest of the team, including Jason and Jamie."
- Jane Rogers, Head of Communications and Marketing, CNWL NHS Foundation Trust
"I cannot recommend Frank highly enough. The service provided from start to finish has been seamless and faultless.
Developing a new site seemed very daunting at first but with fantastic support from Mike and his team, my fears were soon alleviated as they have great systems in place and most importantly, patience, to ensure everything ran smoothly.
Our site has gone live and the support element Frank provides is great – the team is really responsive and approachable and no problem is too big or small.
Thank you to everyone who has contributed towards such a positive experience!"
- Anna Fox, gtd healthcare
North Cumbria Clinical Commissioning Group
"Many thanks to all the team at Frank for their expertise and excellence in helping to build our new external website.
They have been excellent to work with, always responsive and guided us smoothly through each step with clear guidance and full support.
The Content Management System is excellent and I quickly got used to the tools and the possibilities available in developing our site information.
The development and progression of the project was made very easy to manage and they offered flexibility whenever it was required.
Our site is everything we hoped for and more, with a much more modern feel, improved navigation and we have received incredibly positive feedback so far.
The team were also quick to respond to any of our feedback when issues were found and they were very efficient in their updates and corrections.
Again a big thank you to everyone who were involved in this project, it's been a great experience with a friendly team and we look forward to continue working with you.
Special thanks to Mike and Cameron."
- Paul Day, North Cumbria CCG
Lincolnshire Partnership NHS Foundation Trust
"Working on a complex project such as a new website for the trust with the added complication of three microsites and secure login area seemed like a daunting task. However, thanks to support from Frank, the project ran smoothly and I felt reassured throughout the process that we were working together to build a website that would meet all of our requirements.
I found the project team very responsive, helpful and accommodating. If the solution we needed wasn’t available ‘out of the box’ we would discuss how to achieve what we need while being mindful of the project budget.
I would have no reservations about recommending Frank. They understand the NHS and all the peculiarities that may come as a result of working for the public sector. Most of all they are a pleasure to work with."
- Agnieszka Zychowicz, Communications Officer, LPFT
Pennine Care NHS Foundation Trust
This has largely been down to how easy it’s been to work with the team and their regular, thorough meetings, calls and action plans at each stage.
They’ve offered professional advice and opinion when we’ve needed it, they’ve taken on board all our feedback (regardless of how pedantic), and any issues, bugs or errors have been minimal throughout.
I’m sure you’ll agree the site looks fresh, modern, professional and easy to navigate. All of our admins appreciate the really simple and intuitive content management system that helps us keep everything up to date quickly and easily."
- Daniel Love, Digital Communications Officer
Joined Up Careers Derbyshire
I wanted to express my personal thanks to you and all those involved from Frank on behalf of the Joined up Careers Derbyshire team in supporting the development of our new Joined up Careers webpage.
From the very outset, when the Joined up Careers team first met with Jason to discuss our aspirations for reviewing our webpage through to the ‘go live’ confirmation from Stephanie, the customer service we have received has been exemplary. The open and honest dialogue via the basecamp has allowed us to keep up to date with developments, changes and progress throughout the transition.
Frank's team have been available for queries and concerns through a variety of communication methods and have offered to train the team in administering the site post launch.
The team and our partners are delighted with the results which we consider to be current, modern and promote our services through a much improved professional suite of resources. We would highly recommend the Frank team.
With very best wishes, and again a huge thank you to all those involved.
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- Susan Spray, Programme Lead
Medway Community Healthcare
"From the start, everyone at Frank was knowledgeable, creative, enthusiastic and most importantly, they listened! They made time for face to face meetings and discussions, scheduled in training and ‘show and tells’ around us and were patient with all of our queries and requests.
Nothing was ever too much trouble, and they were always more than happy to come up with creative solutions to any weird and wonderful idea or problem we had. Throughout the project there were tweaks and changes and if we ever encountered any issues, they were on board to help us fix them ASAP.
The final products are exactly what we wanted – we now have a modern, user friendly, accessible and informative website; and a functional, fun extranet which is mobile/tablet friendly and includes an intuitive search function. We’d recommend the team at Frank to anyone – down to earth, funny and they know their stuff."
- Hilary Robinson, Head of marketing and communications, Medway Community Healthcare
Hampshire and Isle of Wight Sustainability and Transformation Partnership
“The team at Frank were a pleasure to work with throughout the design and development process to launch our new website.
They handled our requests really well, always delivered within the timeframes that we asked for and provided lots of helpful advice as we developed our site’s style and structure.”
- James Montgomery, Hampshire and Isle of Wight STP
Surrey and Borders Partnership NHS Foundation Trust
"We worked with Frank to design and develop a new public facing website for our organisation. Frank were a pleasure to work with and guided us throughout the duration of the project.
They communicated regularly providing updates and ensuring that we were happy with the design and functionality every step of the way. The project communications tool they employ is a very useful and allowed for issues and queries to be recorded and responded to in a structured way.
It was obvious from our first meeting that Frank is experienced in working with NHS clients and therefore had a good understanding of what the requirements of the site would be.
They have continued to provide excellent support since go-live and are always respond positively to any issues or requests we may have."
- Carolyn Thompson, Surrey and Borders Partnership NHS Foundation Trust
Sexual Health South West London
“Frank have been a pleasure to work with, the team that have developed our new trust and sexual health websites have been exceptionally responsive and have always delivered to the highest possible standard.
We couldn’t be happier with the final product. Our specification was not lacking in complexity and came with relatively tight timeframes, but the team at Frank hit the mark on every level and they have felt like a genuine partner throughout the process.’”
- Dominic Mundy, Head of Communications, CLCH NHS Trust
Lincolnshire Integrated Sexual Health Services
"Thank you so much for helping us to create this site. You have all been wonderful."
- Katie Trimble, Communications Officer, Lincolnshire Community Health Services NHS Trust
Central London Community Healthcare NHS Foundation Trust
“From our initial meeting, through to the development and launch of the website, the team have put our 'blue sky' idea of a website into reality. Our new website had to tick many boxes for a range of audiences, and Frank have helped make this possible.
Responsive and intuitive - the team have always made themselves available and been flexible to our requirements, however big or small. Thank you, team - we very much look forward to working with you in the future as the website grows and would highly recommend you to other providers thinking about developing a new website.”
- Matt Cooper, Communications Manager, CLCH NHS Trust
Central and North West London NHS Foundation Trust - Quality Improvement
“We're really pleased with the new website and the support offered by the team at Frank. We had a quick turnaround time and they delivered at every stage to keep the project on track without any concerns or delays. A really nice team to work with and the project management system was really helpful too so we kept in regular contact."
- Jane Rogers, Head of Communications & Marketing, CNWL NHS Foundation Trust
"The team at Frank were really professional and always very responsive when we had changes and queries. The whole process from start to finish went really smoothly and the website went live as planned. We are delighted with our new website and are particularly pleased with the fact that we can make our own changes in future."
- Alison Butler, Associate Director of Programme Management Trustwide Quality Improvement (QI) Programme Lead
Wessex Healthier Together
“Many thanks to all the team at Frank for helping redesign the Wessex Healthier Together website.
Firstly, they were extremely professional and organised. More importantly, they continued to communicate using webinars/’show and tells’ throughout the design and development process and delivered a product that we are delighted with.
A great partner to work with and the website will have a huge impact on the health and well-being of children and young people in Wessex. I look forward to working with you for many years to come!”
- Sanjay Patel, Programme Lead
Lincolnshire Community Health Services NHS Trust
“From the beginning of the project, Frank interpreted the brief for our public website perfectly, incorporating the new NHS branding guidelines into a visually simple design that is both eye-catching and functional.
From presentation of initial design concepts, through development, to delivery of our finished website the project has been very professionally run. We had named contacts within Frank at all stages of the project.
Milestones were agreed at the beginning of the project and there was regular contact between LCHS and Frank which provided reassurance that the project was progressing on time.
Once the development work had been completed, the website was placed onto a demo server which allowed us to populate the content before the website went live. It was obvious from the outset that Frank is experienced in working with NHS clients, the design and content management of the site work perfectly for a NHS Trust.
I was impressed from start to finish with the professionalism, responsiveness and value for money throughout the entire project. Having supplied a sitemap to Frank and content for 20 pages, I assumed that only those 20 pages would have been created, but the developers created all the pages from our original sitemap to enable quick and easy content population.
Working with Frank on our new public website has been an absolute pleasure and I look forward to working with them again in the future."
- Steve Knight, Communications Officer
West Yorkshire and Harrogate Health and Care Partnership
"Working with Frank means you get a timely, friendly service from web professionals who really care about their client and most importantly the person who wants to find your information in an easy to use format."
- Karen Coleman, Communications and Engagement Lead