Hounslow and Richmond Community Healthcare NHS Trust
I can’t speak highly enough of the team at Frank. Alex, Mike, Siobhan and the entire team walked us through every part of the process with incredible patience and understanding, despite the disruption caused by Covid which meant our attention was often diverted from the project.
Their professional but friendly approach really helped to reduce the stress of migrating from ancient systems to a modern CMS and the team was always looking for ways to make our lives easier. Mike managed to make what I’m sure was a circus of activity behind the scenes feel calm and completely in control.
The CMS itself is very intuitive and has made the admin of both website and extranet a hundred times easier. The team’s focus on user experience and accessibility, and their significant experience in the NHS, was also invaluable.
It's rare to find a digital partner who actually invest in the project almost as much as you.
Frank is a Northern powerhouse, but with heart.
-- Matt Barnfield, Hounslow and Richmond Community Healthcare NHS Trust
University Hospitals of Morecambe Bay NHS Foundation Trust
They worked with us through every stage of the project, and made what seemed like quite a daunting task very easy to manage - even with our ambitious deadline and during the coronavirus pandemic!
From our very first meeting they were extremely knowledgeable, thorough and professional, and easily interpreted our brief and ideas. They also helped to identify opportunities for making the site more accessible and easier to use, and we were able to adapt our plans along the way.
They have been absolutely excellent to work with from start to finish, and continue to support us after the launch with helpful, easy to understand and quick responses to our questions.
Our new website is even better than what we imagined, and we look forward to continue working with Frank in the future. We really can't recommend them enough."
Ailsa Martin, Digital Communications Office, UHMB NHS Foundation Trust
- Brad King, NAViGO Care
Thank you to you and the team for your support, we're really pleased that the new site has gone live and we've had some lovely positive comments from people.
We look forward to continuing working with you all.
- Kristina Parker, NAViGO Care
Keeping Well and Talking Therapies Microsites - Central and North West London NHS Foundation Trust
"I’m so glad we discovered Frank. They’re a fabulous team.
This has proven to be particularly true during the coronavirus outbreak where we urgently had to restructure and change webpages on our existing websites and launch several new websites too for Talking Therapies. This was no mean feat as it included quoting, scoping and delivering a new website for a major new service in just four days!
The team always have such a positive attitude and just knuckle down to the task at hand; in such a professional way.
Always able to meet the deadlines we set them and still make sure we deliver the latest accessibility features and tried and tested functionality.
The best developers we’ve had - by far!"
- Jane Rogers, Head of Communications and Marketing
Talking Therapies - Central and North West London NHS Foundation Trust
"Huge thanks to the team at Frank for their excellent work with our new public-facing site which has received a number of positive comments!
With the development and launch occurring during the pandemic, it has been brilliant to work with a team that continued to be responsive and supportive, allowing us to launch exactly on the date we had planned.
Holly and Steph have been fantastic throughout, and I wouldn’t hesitate to work with them again. They were understanding and very responsive, providing support at each step which led to the successful launch of the website.
The guidance and training in using the Content Management System were particularly useful – following the session with Holly we have been able to use the system easily and couldn’t imagine going back to the old CMS!
Particular thanks for Jason for always having the time to pick up the phone, and thanks to everyone who was involved. It was great working with you and look forward to continue working with the team going forwards."
Lauren Jayne Evans, Service Support Manager
CNWL Talking Therapies Service
Suffolk Primary Care
"It’s been great to work with you - communication was always good and the use of the project management system was excellent. Your team was always accessible and all questions and queries were dealt with very promptly.
I believe the training was conducted well and will benefit our staff moving forward."
Evans Scott, Infrastructure and Projects Manager
Suffolk Primary Care
Central and North West London NHS Foundation Trust
Just to say Mike, Umesh and Nayem are FANTASTIC and Holly and Steph are fab too on website support.
It was so lovely to work with the Frank team on the development of our staff intranet last year and now the public facing site.
Thanks also to the rest of the team, including Jason and Jamie."
- Jane Rogers, Head of Communications and Marketing, CNWL NHS Foundation Trust
"I cannot recommend Frank highly enough. The service provided from start to finish has been seamless and faultless.
Developing a new site seemed very daunting at first but with fantastic support from Mike and his team, my fears were soon alleviated as they have great systems in place and most importantly, patience, to ensure everything ran smoothly.
Our site has gone live and the support element Frank provides is great – the team is really responsive and approachable and no problem is too big or small.
Thank you to everyone who has contributed towards such a positive experience!"
- Anna Fox, gtd healthcare
North Cumbria Clinical Commissioning Group
"Many thanks to all the team at Frank for their expertise and excellence in helping to build our new external website.
They have been excellent to work with, always responsive and guided us smoothly through each step with clear guidance and full support.
The Content Management System is excellent and I quickly got used to the tools and the possibilities available in developing our site information.
The development and progression of the project was made very easy to manage and they offered flexibility whenever it was required.
Our site is everything we hoped for and more, with a much more modern feel, improved navigation and we have received incredibly positive feedback so far.
The team were also quick to respond to any of our feedback when issues were found and they were very efficient in their updates and corrections.
Again a big thank you to everyone who were involved in this project, it's been a great experience with a friendly team and we look forward to continue working with you.
Special thanks to Mike and Cameron."
- Paul Day, North Cumbria CCG
Lincolnshire Partnership NHS Foundation Trust
"Working on a complex project such as a new website for the trust with the added complication of three microsites and secure login area seemed like a daunting task. However, thanks to support from Frank, the project ran smoothly and I felt reassured throughout the process that we were working together to build a website that would meet all of our requirements.
I found the project team very responsive, helpful and accommodating. If the solution we needed wasn’t available ‘out of the box’ we would discuss how to achieve what we need while being mindful of the project budget.
I would have no reservations about recommending Frank. They understand the NHS and all the peculiarities that may come as a result of working for the public sector. Most of all they are a pleasure to work with."
- Agnieszka Zychowicz, Communications Officer, LPFT
Pennine Care NHS Foundation Trust
This has largely been down to how easy it’s been to work with the team and their regular, thorough meetings, calls and action plans at each stage.
They’ve offered professional advice and opinion when we’ve needed it, they’ve taken on board all our feedback (regardless of how pedantic), and any issues, bugs or errors have been minimal throughout.
I’m sure you’ll agree the site looks fresh, modern, professional and easy to navigate. All of our admins appreciate the really simple and intuitive content management system that helps us keep everything up to date quickly and easily."
- Daniel Love, Digital Communications Officer
Joined Up Careers Derbyshire
I wanted to express my personal thanks to you and all those involved from Frank on behalf of the Joined up Careers Derbyshire team in supporting the development of our new Joined up Careers webpage.
From the very outset, when the Joined up Careers team first met with Jason to discuss our aspirations for reviewing our webpage through to the ‘go live’ confirmation from Stephanie, the customer service we have received has been exemplary. The open and honest dialogue via the basecamp has allowed us to keep up to date with developments, changes and progress throughout the transition.
Frank's team have been available for queries and concerns through a variety of communication methods and have offered to train the team in administering the site post launch.
The team and our partners are delighted with the results which we consider to be current, modern and promote our services through a much improved professional suite of resources. We would highly recommend the Frank team.
With very best wishes, and again a huge thank you to all those involved.
Visit the website
- Susan Spray, Programme Lead
Medway Community Healthcare
"From the start, everyone at Frank was knowledgeable, creative, enthusiastic and most importantly, they listened! They made time for face to face meetings and discussions, scheduled in training and ‘show and tells’ around us and were patient with all of our queries and requests.
Nothing was ever too much trouble, and they were always more than happy to come up with creative solutions to any weird and wonderful idea or problem we had. Throughout the project there were tweaks and changes and if we ever encountered any issues, they were on board to help us fix them ASAP.
The final products are exactly what we wanted – we now have a modern, user friendly, accessible and informative website; and a functional, fun extranet which is mobile/tablet friendly and includes an intuitive search function. We’d recommend the team at Frank to anyone – down to earth, funny and they know their stuff."
- Hilary Robinson, Head of marketing and communications, Medway Community Healthcare
Surrey and Borders Partnership NHS Foundation Trust
"We worked with Frank to design and develop a new public facing website for our organisation. Frank were a pleasure to work with and guided us throughout the duration of the project.
They communicated regularly providing updates and ensuring that we were happy with the design and functionality every step of the way. The project communications tool they employ is a very useful and allowed for issues and queries to be recorded and responded to in a structured way.
It was obvious from our first meeting that Frank is experienced in working with NHS clients and therefore had a good understanding of what the requirements of the site would be.
They have continued to provide excellent support since go-live and are always respond positively to any issues or requests we may have."
- Carolyn Thompson, Surrey and Borders Partnership NHS Foundation Trust
Wessex Healthier Together
“Many thanks to all the team at Frank for helping redesign the Wessex Healthier Together website.
Firstly, they were extremely professional and organised. More importantly, they continued to communicate using webinars/’show and tells’ throughout the design and development process and delivered a product that we are delighted with.
A great partner to work with and the website will have a huge impact on the health and well-being of children and young people in Wessex. I look forward to working with you for many years to come!”
- Sanjay Patel, Programme Lead
Lincolnshire Community Health Services NHS Trust
“From the beginning of the project, Frank interpreted the brief for our public website perfectly, incorporating the new NHS branding guidelines into a visually simple design that is both eye-catching and functional.
From presentation of initial design concepts, through development, to delivery of our finished website the project has been very professionally run. We had named contacts within Frank at all stages of the project.
Milestones were agreed at the beginning of the project and there was regular contact between LCHS and Frank which provided reassurance that the project was progressing on time.
Once the development work had been completed, the website was placed onto a demo server which allowed us to populate the content before the website went live. It was obvious from the outset that Frank is experienced in working with NHS clients, the design and content management of the site work perfectly for a NHS Trust.
I was impressed from start to finish with the professionalism, responsiveness and value for money throughout the entire project. Having supplied a sitemap to Frank and content for 20 pages, I assumed that only those 20 pages would have been created, but the developers created all the pages from our original sitemap to enable quick and easy content population.
Working with Frank on our new public website has been an absolute pleasure and I look forward to working with them again in the future."
- Steve Knight, Communications Officer