North West Boroughs Healthcare NHS Foundation Trust - StaffZone
"At the beginning of 2020, our Trust was in the middle of a project with Frank to develop and launch a new staff extranet, but then along came Covid-19.
As an NHS provider, our priorities changed and we could no longer focus on the extranet. When we put the project on hold, the team at Frank was very patient, understanding and really supportive. The team was also there for us when we could restart the project later in the year.
We can’t thank the team at Frank enough, but especially Siobhan, Umesh and Nayem who were so approachable and no question was off limits. The team was always on hand to help and to give us any guidance and advice we needed.
The CMS is very user-friendly and Frank supplied our team with training and a suite of training videos to refer to if needed.
Our staff can now access all the information and tools they need to do their jobs from wherever they are and on their own devices meaning they feel more connected to their organisation and to each other.
‘StaffZone’ has received so much positive feedback from our Chief Executive, senior leaders and our staff.
Overall, the site is just fantastic. We are so pleased with the final result.
Thank you so much for making our working life so much easier during these busy times!"
- Joanne Moore, Digital Communications Officer
NWBH NHS Foundation Trust
Pennine Care NHS Foundation Trust - Staff Extranet
"After having such a positive experience with Frank when they worked with us to design our external facing site, it was a no-brainer to ask them to help us get our new intranet up and running.
From drafting the original design ideas to the day of the launch, the whole team at Frank have been fantastic at designing an intuitive content management system for a large number of users, overcoming any hurdles (no matter how small), and ultimately creating a brilliant site which is incredibly easy to use and accessible from all devices.
And the great service from Frank doesn’t stop there. Through their support packages, they not only quickly respond and correct any issues that come up during the day to day running of the site, they also constantly look at how they can improve the site so you can maximise your user’s experience.
What a brilliant team and product – can’t praise them highly enough!"
- Peter Thomas, Communications, Pennine Care NHS Foundation Trust
Hounslow and Richmond Community Healthcare NHS Trust
I can’t speak highly enough of the team at Frank. Alex, Mike, Siobhan and the entire team walked us through every part of the process with incredible patience and understanding, despite the disruption caused by Covid which meant our attention was often diverted from the project.
Their professional but friendly approach really helped to reduce the stress of migrating from ancient systems to a modern CMS and the team was always looking for ways to make our lives easier. Mike managed to make what I’m sure was a circus of activity behind the scenes feel calm and completely in control.
The CMS itself is very intuitive and has made the admin of both website and extranet a hundred times easier. The team’s focus on user experience and accessibility, and their significant experience in the NHS, was also invaluable.
It's rare to find a digital partner who actually invest in the project almost as much as you.
Frank is a Northern powerhouse, but with heart.
-- Matt Barnfield, Hounslow and Richmond Community Healthcare NHS Trust
University Hospitals of Morecambe Bay NHS Foundation Trust
They worked with us through every stage of the project, and made what seemed like quite a daunting task very easy to manage - even with our ambitious deadline and during the coronavirus pandemic!
From our very first meeting they were extremely knowledgeable, thorough and professional, and easily interpreted our brief and ideas. They also helped to identify opportunities for making the site more accessible and easier to use, and we were able to adapt our plans along the way.
They have been absolutely excellent to work with from start to finish, and continue to support us after the launch with helpful, easy to understand and quick responses to our questions.
Our new website is even better than what we imagined, and we look forward to continue working with Frank in the future. We really can't recommend them enough."
Ailsa Martin, Digital Communications Office, UHMB NHS Foundation Trust
- Brad King, NAViGO Care
Thank you to you and the team for your support, we're really pleased that the new site has gone live and we've had some lovely positive comments from people.
We look forward to continuing working with you all.
- Kristina Parker, NAViGO Care
Keeping Well and Talking Therapies Microsites - Central and North West London NHS Foundation Trust
"I’m so glad we discovered Frank. They’re a fabulous team.
This has proven to be particularly true during the coronavirus outbreak where we urgently had to restructure and change webpages on our existing websites and launch several new websites too for Talking Therapies. This was no mean feat as it included quoting, scoping and delivering a new website for a major new service in just four days!
The team always have such a positive attitude and just knuckle down to the task at hand; in such a professional way.
Always able to meet the deadlines we set them and still make sure we deliver the latest accessibility features and tried and tested functionality.
The best developers we’ve had - by far!"
- Jane Rogers, Head of Communications and Marketing
Talking Therapies - Central and North West London NHS Foundation Trust
"Huge thanks to the team at Frank for their excellent work with our new public-facing site which has received a number of positive comments!
With the development and launch occurring during the pandemic, it has been brilliant to work with a team that continued to be responsive and supportive, allowing us to launch exactly on the date we had planned.
Holly and Steph have been fantastic throughout, and I wouldn’t hesitate to work with them again. They were understanding and very responsive, providing support at each step which led to the successful launch of the website.
The guidance and training in using the Content Management System were particularly useful – following the session with Holly we have been able to use the system easily and couldn’t imagine going back to the old CMS!
Particular thanks for Jason for always having the time to pick up the phone, and thanks to everyone who was involved. It was great working with you and look forward to continue working with the team going forwards."
Lauren Jayne Evans, Service Support Manager
CNWL Talking Therapies Service
Suffolk Primary Care
"It’s been great to work with you - communication was always good and the use of the project management system was excellent. Your team was always accessible and all questions and queries were dealt with very promptly.
I believe the training was conducted well and will benefit our staff moving forward."
Evans Scott, Infrastructure and Projects Manager
Suffolk Primary Care
Central and North West London NHS Foundation Trust
Just to say Mike, Umesh and Nayem are FANTASTIC and Holly and Steph are fab too on website support.
It was so lovely to work with the Frank team on the development of our staff intranet last year and now the public facing site.
Thanks also to the rest of the team, including Jason and Jamie."
- Jane Rogers, Head of Communications and Marketing, CNWL NHS Foundation Trust
"I cannot recommend Frank highly enough. The service provided from start to finish has been seamless and faultless.
Developing a new site seemed very daunting at first but with fantastic support from Mike and his team, my fears were soon alleviated as they have great systems in place and most importantly, patience, to ensure everything ran smoothly.
Our site has gone live and the support element Frank provides is great – the team is really responsive and approachable and no problem is too big or small.
Thank you to everyone who has contributed towards such a positive experience!"
- Anna Fox, gtd healthcare
North Cumbria Clinical Commissioning Group
"Many thanks to all the team at Frank for their expertise and excellence in helping to build our new external website.
They have been excellent to work with, always responsive and guided us smoothly through each step with clear guidance and full support.
The Content Management System is excellent and I quickly got used to the tools and the possibilities available in developing our site information.
The development and progression of the project was made very easy to manage and they offered flexibility whenever it was required.
Our site is everything we hoped for and more, with a much more modern feel, improved navigation and we have received incredibly positive feedback so far.
The team were also quick to respond to any of our feedback when issues were found and they were very efficient in their updates and corrections.
Again a big thank you to everyone who were involved in this project, it's been a great experience with a friendly team and we look forward to continue working with you.
Special thanks to Mike and Cameron."
- Paul Day, North Cumbria CCG
Pennine Care NHS Foundation Trust
This has largely been down to how easy it’s been to work with the team and their regular, thorough meetings, calls and action plans at each stage.
They’ve offered professional advice and opinion when we’ve needed it, they’ve taken on board all our feedback (regardless of how pedantic), and any issues, bugs or errors have been minimal throughout.
I’m sure you’ll agree the site looks fresh, modern, professional and easy to navigate. All of our admins appreciate the really simple and intuitive content management system that helps us keep everything up to date quickly and easily."
- Daniel Love, Digital Communications Officer