Central and North West London NHS Foundation Trust are a Mental Health Trust providing care to a third of London’s population as well as across wider geographical areas which includes Milton Keynes and Luton.  Employing 7,000+ staff they provide mental and physical care to a wide demographic of people and are recognised as a nationally respected Trust in their field.


Frank have been working with CNWL since 2016 and have delivered a wide range of projects for them, which is a testament to a strong relationship. Initially, Frank delivered a Quality Improvement site, which was later expanded to be an entire public facing website. Frank has since delivered:

  • Talking Therapies IAPT – a site designed specifically for users of mental health services, with an engaging design and buttons for each locality
  • Trust Extranet – key information for staff is now more accessible, being available on mobile and when staff are not on the network 
  • Keeping Well – providing wellbeing and psychological support for all NHS, care home and ambulance staff in North West London.  The site features a chat function allowing users to interact with counsellors directly. 

Frank works closely with the Trust’s Communications and Design team, collaborating to deliver the developments in conjunction with their internal teams.