The testimonials below are from our clients who work for integrated care systems (ICSs), former STPs and other health and care partnerships.
"Frank have been a very professional and supportive company to work with.
The team came up with a sensible solution for hosting our two networks on one main site, and the process and costings were made clear from the outset.
There was plenty of help along the way too. The CMS (Content Management System) is simple to use, which makes the job of keeping the website updated after the build is complete very easy and not very time consuming.
Overall, we would highly recommend Frank to other ODNs."
- Louise Rossiter, Project Lead
"We could not be more pleased with Frank. The entire process has been so smooth and easy and the end product is fantastic and so easy to use and update.
We've been fielding enthusiastic compliments about the website ever since it went live. All the way along the team have been incredibly quick to respond to every little query, no matter how big or small, and really saved the day for us with quick thinking when we had a last little drama on launch day (that was no fault of theirs)!
Genuinely could not recommend them more highly. Thank you so much for everything."
- Eira Morgan-Harrisskitt, Digital Content and Marketing Manager
The communications system and near immediate response to queries and requests was excellent and gave us confidence and assurance throughout the build process. We are extremely pleased with the website and the content management system.
Steve Pitwell - Project Manager
Charley Blyth - Director of Communications and Engagement
"We approached Frank with a very ambitious timescale for our new website. From the start, the project team understood both the brief and time constraints that we needed to meet. The team were supportive, responsive, and knowledgeable. They accompanied us each step of the way as we successfully co-developed the website; they produced creative concepts which were on point and met our requirements.
The project was well managed and delivered on time. Since our ‘go live’, we’ve received positive feedback about the site from many of our different stakeholders and we’re finding the content management system easy to get to grips with.
Overall, we’re really pleased with the result, and we’re looking forward to seeing the difference it will make to children, young people, their families and carers, and professionals over the years to come."
- Jo Patel, Communications manager, Surrey and Borders Partnership NHS Foundation Trust
"Many thanks to all the team at Frank for their expertise and excellence in helping to build our new external website.
They have been excellent to work with, always responsive and guided us smoothly through each step with clear guidance and full support.
The Content Management System is excellent and I quickly got used to the tools and the possibilities available in developing our site information.
The development and progression of the project was made very easy to manage and they offered flexibility whenever it was required.
Our site is everything we hoped for and more, with a much more modern feel, improved navigation and we have received incredibly positive feedback so far.
The team were also quick to respond to any of our feedback when issues were found and they were very efficient in their updates and corrections.
Again a big thank you to everyone who were involved in this project, it's been a great experience with a friendly team and we look forward to continue working with you.
Special thanks to Mike and Cameron."
Paul Day, North Cumbria CCG
"From start to finish, everyone at Frank was a pleasure to work with on our new website. They were recommended to us by another NHS Trust and it rapidly became clear why 97% of their work is within the NHS. Throughout the procurement process, they were supportive and knowledgeable, throughout the scoping, development, build, and user acceptance testing.
“Particular thanks to Jason at the very beginning of the procurement process and Siobhan, who was our main contact throughout the build itself”.
- Barbara Coleman – Communications and Engagement Lead
- Stuart Bayliss – Alliance Director
"We've been really impressed by the support provided by the web development and project team at Frank.
Everything from the initial scoping to the design, to the content migration phase before ironing out those final few niggles before go-live were always handled with care and attention.
The team have been easy to work with, and we always received a quick response to our queries (their project management platform was fantastic).
Most importantly, we were able to gain clarity throughout the project about what was needed - and when.
Since going live, the website has been getting really positive reviews from a wide variety of web users. We're very excited about the longevity of the site thanks to the expert way it has been developed and the capability it has to grow and evolve as intended."
Communications Team, South Yorkshire and Bassetlaw ICS
A huge thank you to the team at Frank for guiding us through the development and launch of our new website.
We were given clear guidance and timescales on what to expect and by when, and they were responsive to our (many) queries.
A particular thanks to the design team for creating our interactive map.
The Content Management System is very user-friendly and I for one was able to quickly feel confident in adding and changing content. And the training videos, which we were given following the initial 121 training with the team, are very clear and helpful. Not just as a reminder of how to do something, but also in helping to learn a new website admin `trick’.
Early feedback from our partners has been very good – they particularly love the positive, cheery design and the easy navigation. Looking forward to having Frank as support over the next year and helping us to keep moving the website forward.
Communications and engagement manager
Surrey and Sussex Cancer Alliance
"The helpfulness and efficiency of the Frank team combined with the flexibility of their Content Management System have been a perfect solution for our ‘Virtual Knee School’ research project.
We had specific requirements for our website content and design. Frank not only met these, but surpassed our expectations, delivering a highly professional website.
Frank’s intuitive content management system is ideal for iteratively refining our website, as it enables us to amend the majority of the website ourselves.
Maximising the accessibility of the website is another key priority for us and Frank’s commitment to this has been clear throughout our work with them.
We would like to thank the Frank team for their excellent work so far and look forward to continuing to work with them in the future."
- Anna Anderson, HEE/NIHR Clinical Doctoral Research Fellow, University of Leeds
"Many thanks to all the team at Frank Health for helping redesign the Wessex Healthier Together website.
Firstly, they were extremely professional and organised. More importantly, they continued to communicate using webinars/’show and tells’ throughout the design and development process and delivered a product that we are delighted with.
A great partner to work with and the website will have a huge impact on the health and well-being of children and young people in Wessex. I look forward to working with you for many years to come!"
Dr. Sanjay Patel
Their systematic and professional approach, expertise and appreciation of what we were trying to achieve made the process easy and enjoyable.
Stakeholder feedback so far has been very positive."
Very efficient and responsive and always willing to talk through any ideas we had and to look at ways of making this happen.
Big thanks to Alex, Mike, Steph, Kris and Holly for all their technical ‘know how’ and customer support. Looking forward to work together more."
Karen Coleman - Communication & Engagement Lead (West Yorkshire and Harrogate Sustainability and Transformation Partnership)