"Just a quick note to say a huge thank you for Frank’s work on the development of the website. We are so happy with it.
Thank you for keeping us on track, being super responsive and developing something that looks really great – you have absolutely delivered on giving us what we need – a hospital charity website that looks fabulous, shows what we do, and makes it easy to donate. It’s bright and beautiful, but also complements our NHS links really well.
Some initial comments below:
“Gorgeous”
“What a glow up!”
“Love the colours”
“Looks great”
Please share our thanks with the wider team and we look forward to working with you."
Sam Coombs, Head of Communications, UCLH Charity
Frank Design made implementing our new website extremely easy.
Their excellent project planning and advice, along with their design work and support afterwards has made our website project a real success.
Sally Davies, Communications Team
We are delighted with our new website, and we are proud to share it with our patients, staff, and stakeholders.
Ensuring our patients were able to navigate information about our services in a clear and simple way was important to us and working with the team at Frank has helped us to achieve that.
Frank also developed our careers site to improve our recruitment experience for future recruits. Improved interactivity and the use of multimedia has helped to bring our workforce to life and integrating elements like the translate function will help us attract potential recruits locally, nationally, and even internationally.
We are looking forward to working with the team to develop our new extranet.
Kerry McManus, Assistant Director of Communications and Marketing, Liverpool University Hospitals NHS Foundation Trust
"From start to finish, Frank have been superb. I remember we talked at the pitch about wanting to have not just a good website but the best Trust website and I believe that is what we’ve got!
Both Siobhan and Nayem were a delight to work with – together, we met each and every deadline, which in my experience, is pretty much unique!
Since launch, the number of users has doubled, with 65% accessing via their mobiles – enough said!"
Paul Newman, Associate Director of Communications and Engagement
Mid Cheshire Hospitals NHS Foundation Trust
Visit the website
"It was a pleasure working with the team at Frank, from initial planning through to final build of the site.
From the off, they understood what we wanted to achieve and worked quickly to meet our tight deadlines. They kept us informed throughout the process and were on hand to advise us when we needed it. We are really pleased with the final website, which is engaging, easy-to-navigate and has received nothing but praise from our supporters and stakeholders.
The site is easy to edit and maintain thanks to the thorough training we received, and everyone we worked with at Frank were just genuinely nice people who were happy to help."
- Stephen Owen, Fundraising Manager, NorthCare Charity
"Frank’s expertise was evident throughout the redevelopment of the Royal Free London website.
Right from the start of working together, as we researched our users and then turned that learning into jigsaw pieces that ultimately became our new website, Frank’s knowledge, experience and advice was crucial.
Their flexibility, strong processes and rigour to decision-making ensured the project ran successfully and on time.
I’m really pleased with our new website, and I’m looking forward to continuing to work with Frank as we evolve and improve it further."
- Zjan Shirinian, Head of Digital Engagement
We enjoyed working with Frank on our new website.
The team were extremely helpful and responsive, and we have ended up with a professional, well-designed and easy-to-navigate website that we are all very happy with.
Kate Waters, Head of Communications
“Replacing our dated Intranet with a new Extranet for an NHS hospital during a pandemic was always going to be a challenge.
However, with the great support throughout from the Frank team the resulting new site met our brief, looks good and is a great hit with our people. Thank you.”
- Laura Warren, Associate Director of Communications
“Frank have been completely amazing… I have never enjoyed working with an external company as much as I have with you and your team. You really have been absolutely brilliant. Every single one of you”
- Warren O'Brien, Digital Communications Manager
"We were very pleased to work with Frank on this project. From start to finish, they were professional and responsive.
We were working to a challenging deadline for a full website redevelopment and the Frank team helped us at every stage, ensuring that the project objectives were achieved in full.
They are also nice people to work with!"
- Matthew Batchelor, Senior Website Project Manager, University College London Hospitals NHS Foundation Trust
"We would like to say a huge thank you to all of the team at Frank for their exceptional work on helping us launch our new public website.
They worked with us through every stage of the project, and made what seemed like quite a daunting task very easy to manage - even with our ambitious deadline and during the coronavirus pandemic!
From our very first meeting they were extremely knowledgeable, thorough and professional, and easily interpreted our brief and ideas. They also helped to identify opportunities for making the site more accessible and easier to use, and we were able to adapt our plans along the way.
They have been absolutely excellent to work with from start to finish, and continue to support us after the launch with helpful, easy to understand and quick responses to our questions.
Our new website is even better than what we imagined, and we look forward to continue working with Frank in the future. We really can't recommend them enough."
Ailsa Martin, Digital Communications Office, UHMB NHS Foundation Trust