A quick rundown
With 14,000 employees, Frimley Health NHS Foundation Trust provides NHS hospital services for 900,000 people in Berkshire, Hampshire, Surrey, and South Buckinghamshire. Frank were appointed in June 2024 to deliver both the public facing website and the new staff extranet.
Our solution
When we teamed up with Frimley Health, we started by digging into what they really needed. To get the full picture, we ran engagement sessions to hear directly from their staff and patients. We spent time at each of the Trust’s three hospitals, gathering feedback and testing early ideas using virtual voting tools.
This gave us the insights we needed to shape the site’s structure and refine the designs. We focused on making it practical and user-friendly, with key features like a Ward Finder, Consultant Search, and a handy "Useful Information" box for related links and documents.
The final site feels like Frimley Health - it’s bright, welcoming, and true to their brand creating a friendly, easy experience for the user.
The feedback has been fantastic.
The Frank team followed up by the supporting the development of their staff extranet which launched in March 2026.
Gallery
What did they say?
[Feeding back on the build of the Extranet]...Once again, we've had a successful experience working with Frank on a project, this time for our new extranet.
Frank were engaging, knowledgeable and understanding. They were genuinely invested in delivering something that worked for our staff. The process felt collaborative rather than transactional, and the end result reflects that. Feedback from colleagues has been very positive so far!
Karen Newman, Website and Online Lead
From scoping patient and staff needs through to launching the site, their knowledge and advice turned a big task into something that felt manageable.
Their responsiveness and strong project management ensured everything came together on time.
We are looking forward to continuing to work with the team as we develop the site and move onto our new extranet.