A quick rundown
UCLH (University College London Hospitals NHS Foundation Trust), situated in the heart of London, is one of the largest NHS trusts in the United Kingdom and provides first-class acute and specialist services. The Trust is comprised of 13 hospitals and in partnership with University College London (UCL) provides one of the country’s top biomedical research centres. Frank were appointed to deliver their new public website in June 2020 and have continued to have a strong partnership since then.
Our solution
Scoping
We teamed up with UCLH to run a series of engagement sessions with staff, patients, GPs, and carers. The goal? To really understand what users needed from the site. We explored early designs, navigation, and functionality to make sure the final build would deliver what people were looking for - while also keeping the experience smooth and user-friendly.
Project
With tight deadlines in play, the project focused on delivering fast without cutting corners. UCLH needed full control over the site’s content and functionality, plus the flexibility to support future growth - and we made sure they got it. We built in several new features to help streamline processes and give them better oversight of their complex digital presence. The result? A site that’s more efficient, easier to manage, and ready to grow with them.
Gallery
What did they say?
Frank have been completely amazing… I have never enjoyed working with an external company as much as I have with you and your team. You really have been absolutely brilliant. Every single one of you.
We were very pleased to work with Frank on this project. From start to finish, they were professional and responsive.
We were working to a challenging deadline for a full website redevelopment and the Frank team helped us at every stage, ensuring that the project objectives were achieved in full. They are also nice people to work with!