A quick rundown
With 14,000 employees, Frimley Health NHS Foundation Trust provides NHS hospital services for 900,000 people in Berkshire, Hampshire, Surrey, and South Buckinghamshire. Frank were appointed in June 2024 to deliver both the public facing website and the new staff extranet.
Our solution
When we teamed up with Frimley Health, we started by digging into what they really needed. To get the full picture, we ran engagement sessions to hear directly from their staff and patients. We spent time at each of the Trust’s three hospitals, gathering feedback and testing early ideas using virtual voting tools.
This gave us the insights we needed to shape the site’s structure and refine the designs. We focused on making it practical and user-friendly, with key features like a Ward Finder, Consultant Search, and a handy "Useful Information" box for related links and documents.
The final site feels like Frimley Health - it’s bright, welcoming, and true to their brand creating a friendly, easy experience for the user.
The feedback has been fantastic, and we’re excited to keep working together to deliver their staff site in 2025.
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What did they say?
From scoping patient and staff needs through to launching the site, their knowledge and advice turned a big task into something that felt manageable.
Their responsiveness and strong project management ensured everything came together on time.
We are looking forward to continuing to work with the team as we develop the site and move onto our new extranet.