Frank designs and develops patient accessed Clinical Text Services for healthcare organisations. This secure platform is built to receive text messages and enable staff to log in securely through laptops and type responses which are delivered back to the client as a text.

Key features include:

  • Open Source PHP
  • Concrete 5.8 CMS
  • Enterprise Level Management
  • Licence Free platform with no limitations on number of users or areas used within an organisation
  • Mobile platform compatible as standard
  • Data held at UK-based hosting provider


Key FunctionalityTextwell3.jpg

  • Clear inboxes for text messages to different teams - for example School Nurses, Health Visitors, CAMHS and Therapies Teams
  • Out of hours and automated response, disclaimers and links to relevant information
  • API interface with SMS providers such as MMG and Text Local
  • Bespoke reporting interface - on each inbox or overall; completely flexible
  • WhatsApp-style conversation display of text messages
  • Ability to link to conversations to S1 (clinical record) and secure shared drives
  • Comprehensive search functionality for previous conversations
  • Permissions-based system, from Manager User group to Service Admins to User Groups, local admins to manage
  • Full archive capabilities to a minimum of 6 months
  • Meets all NHS IG, security and GDPR requirements

System Benefits

  • Developed for NHS and Healthcare clients
  • Intuitive interface ensures quick pick-up with key healthcare users
  • Modular nature and licence free costs allows other text numbers, profile types and staff to be added with ease